Terms and conditions

Prices

Prices in the web store are stated in euro (€) and include Finnish VAT 24%.

Payment methods

Studio Lamea web store accepts a variety of payment methods including major credit cards. Visa, Visa Electron, Master Card are accepted. All credit card transactions are secure. Visa payments are done with Verified by Visa and Master Card with MasterCard Secure Code verification service. Paytrail offers invoice and bank card payment ways.

Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
 
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

Order confirmation

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All items listed in the web store are in stock. However, should we have any problems with our stock levels when receiving your order, we reserve the right not to deliver the items. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

Shipping & Delivery

Studio Lamea web store ships internationally. Orders are sent in Finland via Posti. We aim to dispatch all orders within a week after the order confirmation, excluding Finnish holidays and weekends.

If you are located outside Finland, please allow up to two weeks for delivery. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

Delivery charges:

1) Finland 10 EUR

2) EU countries 20 EUR

4) Rest of the world 25 EUR

 

Privacy & Security

Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent.

We do not pass on your information to any third party. Customer details needed for delivery are passed on only to the delivery/shipping company. No sensitive information is passed on. If you wish to know what information is stored on you, please address your inquiry to info@studiolamea.com.

We ensure you that we operate with the highest care and security standards when it concerns your personal data.

Return policy

To ensure your satisfaction with Studio Lamea products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be returned in their original packaging and in their original condition.

Please note that return shipping is paid by the customer. The refund of the item's price will be credited back to the original payment method used for the order. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

On returns, the original shipping cost will not be returned- please see the amounts above for shipping in Finland/ outside of Finland.

Studio Lamea will not compensate for lost packages. Before sending any returns, please contact us by email: info@studiolamea.com

Law & Jurisdiction

Finnish law will be applied to all disputes related to the Studio Lamea web store or to these Terms & Conditions.